Supporter Engagement Officer

POSITION PURPOSE 

This role supports Nature Conservation Council of NSW (NCC), the state’s peak environment organisation by: 

• Build the online database of supporters and strengthen how we manage that data 
• Provide an entry point into the organisation through high quality digital communications  
• Improve NCC systems and supporter engagement to build the movement for nature in NSW 

RESPONSIBILITIES 

The Supporter Engagement Officer contributes to building the movement for climate action through: 

• Design and implement effective supporter journeys  
• Create compelling content for digital and offline channels  
• Write compelling email content  
• Audience segmentation within the database (nationbuilder)  
• Effectively manage the supporter database (nationbuilder) including updating tagging system, implementing supporter journeys 
• Working with external suppliers to enhance data  
• Building our supporter base for online to offline actions  
• Work with the organisers, call centre and other staff to create effective supporter engagement strategy 

WHO YOU ARE: 

We are looking for someone who:   

• Is passionate about protecting nature and stopping climate change 
• Understands the importance of supporter journeys for campaign outcomes 
• Is a digital whiz and loves creating high impact content  
• Knows data and how to maximise its use for fundraising and campaigning  
• Works well in a team and has a can-do attitude  

Please note that previous experience in the environment movement or NGO sector is not a requirement of this role. 
 

WE VALUE DIVERSITY 

We are an equal opportunity employer. We are committed to building on the perspectives, talent, experience, knowledge and skills that diversity brings to our organisation and strongly encourage people of all cultures, genders, abilities, and experiences to apply. 

KEY SELECTION CRITERIA 

If you only meet some of these requirements, but you think you’re right for the role and are ready to learn and grow, we’re keen to hear from you. The role can be developed to meet the skills and experience of the right candidate. 

Talent & Capabilities 

• Highly motivated and collaborative  
• Can write compelling email content that inspires people to action 
• Understand database management, data growth and the importance of managing data properly  
   

Skills & Experience 

• Experienced in supporter, donor or customer engagement strategies; 
• Skilled with NationBuilder (or readily able to learn) and data management  
• Experience creating and testing user journeys  
• Proven experience with writing effective campaign emails  
• Graphic design skills 
   

Extra Points For 

• Understanding of elections and election organising

BENEFITS  

We value our people and recognise their individual needs. Some of the many benefits of being part of our team are:  

• Flexible work arrangements 
• Access to long service leave accruals after 5 years 
• Salary sacrifice arrangements 
• Access to cultural leave

HOW TO APPLY 

Applicants must have a legal right to work in Australia. We will review applications and interview suitable candidates throughout the advertising period, so we encourage you to apply early. 

To apply, email the following documents to [email protected]: 

1. Your curriculum vitae 
2. A cover letter addressing all the selection criteria (no more than 2 pages). Please include information that demonstrates how you meet the criteria. 

Applications close 5pm, Friday 11^th March. For more information, please contact:  

Chris Gambian 

Chief Executive 

[email protected]   

(02) 9516 1488